Health-tech · Platform · Backoffice
Beyond Med
Health insurance is defined as much by what it excludes as by what it covers. Beyond Med is a membership built in that gap: immediate access to a network of medical and elective treatments, at reduced rates, for the things a policy will not pay for.
Results
- 01Architecture overhaul for stability, scalability and efficiency
- 02New backoffice covering members, billing and reporting
- 03Analysis tooling for day-to-day operational decisions
- 04Improved member experience for exploring the provider network
01
Rebuilt while live
Members were already depending on it. Every change to stability and scale had to land without a visible interruption, which constrains not just what you change but the order you change it in.
02
The backoffice is the business
Members, billing, reporting, and the analysis the team runs the network on. Every hour spent working around your own tools is an hour not spent on members.
03
Worth browsing
Plastic surgery, fertility, dermatology, weight management, veterinary care. Breadth is worthless if a member cannot find their part of it, so we made the network explorable rather than listed.
04
Lower tolerance for bugs
A billing error here is somebody's medical appointment. Most of the architecture work went into reconciliation and half-failed payments, the paths only visible once something has gone wrong.